RESUME
Strategic technology leader, developer, designer, architect and community advocate with 30+ years of experience blending software development, cloud architecture, outreach programming, and educational equity. Adept at translating complex technical systems into accessible experiences for learners, stakeholders, and decision-makers. Proven track record of bridging public-private partnerships, building inclusive programs, and creating solutions that scale impact. Passionate about making technology approachable for everyone - from students to seniors - and focused on aligning digital systems with human values.
Professional Experience
University of Minnesota – Minneapolis, MN
Site Reliability Engineer – Research Engineering and Outreach | Dec 2019–Current
• Created and led the University's Site Reliability Engineering team • Trained multiple divisions on observability and reliability engineering practices • Established and facilitated blameless post-mortems across research and administrative units • Developed observability solutions across research and administrative systems • Built educational infrastructure for STEM learning, including a card game used internationally • Facilitated DevOps culture shift with blameless post-mortems and GitHub integration • Taught computer literacy classes for seniors and individuals with disabilities • Created curriculum and GPT-based agents for IT help desk support • Developed mapping and civic engagement tools with Leaflet.js
CCAPS Teaching Assistant – AWS Web Architecture and Infrastructure | 2023
• Delivered hands-on curriculum focused on cloud infrastructure • Created hands-on exercises and labs to reinforce core technical concepts • Taught classes and provided mentorship to students from diverse backgrounds • Developed lab exercises and taught AWS ecosystem tools
Research Cyberinfrastructure Champions (RCC) – Coordinator | 2022 – 2025
• Coordinated the Research Cyberinfrastructure Champions network university-wide • Matched researchers with optimal storage, compute, and pipeline resources • Built AI agents using decision trees to assist help desk with Google Drive support • Led cross-department sessions and automated action-item communications
Northside Summer Internship Program – Minneapolis, MN | 2023–2024
I designed a holistic internship program for high school students that integrated technical training, civic engagement, and support for basic needs. The program was built in collaboration with over 100 partners across the University of Minnesota, including the School of Public Health, College of Science and Engineering, Research Computing, College of Liberal Arts, Aquatic Invasive Species Research Center, College of Design, Carlson School of Management, Experimental Surgical Services, and the Office of Information Technology. It also involved active partnerships with public leaders such as Congresswoman Ilhan Omar, Mayor Melvin Carter, Attorney General Keith Ellison, RT Rybak, and the office of Senator Amy Klobuchar. I led efforts around food access, transportation coordination, and event planning while co-creating curriculum and managing program logistics in partnership with both university stakeholders and community organizations.
Fond du Lac Digital – Cloquet, MN | Designed, Development Paused (2024–2025)
I designed a culturally responsive digital literacy initiative for Indigenous youth in collaboration with the Fond du Lac Prevention and Intervention Department. The 12-week program was built around specific roles tailored to the Fond du Lac community, emphasizing hands-on technical learning, mentorship, and community involvement. It integrated drone education, AI literacy, and public health engagement, and was structured with a “train the trainer” approach to support long-term sustainability and peer leadership. The initiative also included a detailed onboarding process to prepare youth for their roles and build confidence in navigating digital systems, with plans for future expansion into fieldwork and environmental observation.
PYC Digital Program – North Minneapolis, MN | Development Paused (2024–2025)
The PYC Digital Ambassador Program was a mirrored adaptation of the Fond du Lac initiative, tailored for Plymouth Youth Center, an alternative high school within Minneapolis Public Schools. Designed as a 12-week program, it aimed to empower students through hands-on technical training, mentorship, and real-world experience. The curriculum included foundational computer literacy, drone programming, AI concepts, and public health awareness. Built with an emphasis on confidence-building and peer support, the program incorporated culturally relevant content and was structured to help students take ownership of their learning. Although development was paused prior to implementation, the full framework remains ready for future launch.
UnitedHealth Group – Eden Prairie, MN
Principal IAM Cloud AI Engineer/Product Manager | 2017–2019
• Led enterprise-wide identity and access management (IAM) services • Integrated AI-enhanced anomaly detection for improved security • Applied MARS-E and FISMA frameworks to secure identity systems • Designed secure enclaves for new data centers • Managed the rollout of Azure Active Directory and associated audit and log analytics tools • Created business-aligned roadmaps for cloud identity adoption
IT Director – Cloud Platforms, Analytics & Reporting | 2010–2017
• Oversaw hosting analytics infrastructure serving over 13 million users • Department of Defense (DOD) security clearance; worked on TRICARE infrastructure projects • Led the design and deployment of secure .NET development environments for government health services • Directed IaaS and PaaS cloud hosting solutions with HIPAA and federal compliance • Facilitated DevOps transitions, SharePoint integration, and secure system architecture planning
Suburban Imaging – Minneapolis, MN
IT & IS Director | 2017
• Modernized radiology IT infrastructure • Implemented HIPAA-compliant DR solutions for multi-clinic operations
Blue Diesel Data Science – Minneapolis, MN
Executive Director & Technologist | 2017–2018
• Co-founded a consulting agency for marketing tech and infrastructure • Delivered full-stack web applications using Azure, React, and Power BI
3M-HighJump Software – Minneapolis, MN
Web Systems Manager | 2004–2010
• Led development of internal data dashboards and external web properties • Built learning systems and intranet tools, saving $220K annually
ATK (Federal Ammunition) – Anoka, MN
Applications Supervisor | 2000–2004
• Developed the industry’s first dynamic consumer web ballistic calculator • Managed e-commerce, sales tools, and vendor systems • Oversaw support platforms for Federal, RCBS, Speer, and related brands • Award winning designer of magazine advertisements, catalogs, and packaging
Target Corporation – Minneapolis, MN
Web Developer & Graphic Artist | 1996–2000
• Designed and developed training materials and intranet pages • Created visual communication assets and supported digital education campaigns
Education & Certifications
Awards, Publications, & Speaking Events
Core Competencies
Security & Compliance:
MARS-E, FISMA, HIPAA, SOX, NIST frameworks, audit readiness, zero trust principles, secure system architecture
Development & Platforms:
HTML, CSS, JavaScript, React, Node.js, Python, PHP, C#, PostgreSQL, MySQL, SQL, ASP.NET
Cloud & DevOps:
Azure, AWS, CI/CD pipelines, GitHub management, Infrastructure-as-Code, Site Reliability Engineering (SRE) practices, observability tooling
AI & Data:
GPT API, Claude, Whisper, Vosk, ML models, anomaly detection, natural language processing (NLP), data visualization
Education & Outreach:
Curriculum design, interdepartmental collaboration, community partnerships, inclusive tech programming, student mentoring, senior digital literacy education
CRM & CMS:
Salesforce, SugarCRM, Microsoft Dynamics, Goldmine, Adobe Experience Manager, WordPress, DNN (DotNetNuke)
Design & Accessibility:
Adobe Creative Suite, responsive UI/UX design, WCAG 2.1 AA standards, instructional design
Communication:
Executive presentations, stakeholder alignment, technical documentation, grant writing, public speaking, workshop facilitation
Leadership:
Cross-functional team engagement, mentorship and coaching, program development, agile delivery, strategic planning, blameless post-mortem facilitation